All products purchased on the website are shipped by express courier on the working day following the day the order is placed.

Shipping costs:
- FREE shipping throughout the UK and Ireland.

Place of delivery:
From the website in English, it is possible to buy only for delivery addresses on the UK and Ireland territory, it is not possible to indicate addresses outside UK and Ireland, both for shipping and billing.

Purchased products are delivered within 1-3 working days after the order has been processed.
Delivery is made from Monday to Friday.
In the event of loss of the package, Genyed Srls undertakes to make a new shipment without any additional cost for the customer.
The calculation of delivery times does not include Saturdays, Sundays, holidays and other special events such as the absence of the recipient, the place of delivery which is difficult to reach and other problems attributable directly to the courier and not dependent on Genyed Srls.

If the parcel is refused, or it is impossible to deliver the parcel due to problems attributable directly to the purchaser, the customer shall be charged the shipping costs and all further costs for returning the parcel to the sender.
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, undamaged, or wet or otherwise altered, including the sealing materials.
Any damage must be immediately reported to the courier who delivers the goods, with the wording "Goods control reserve" on the accompanying document and immediately confirmed by email to Genyed SRLs at the following address