Terms of sale
The
Conditions of Sale set out herein regulate the offer and sale
of products on the website www.genyed.com.
Purchases made on www.genyed.com are governed, for all matters
not expressly provided for in the following conditions of
purchase, by Legislative Decree no. 206 of 06 September 2005
on the protection of consumers in respect of distance
contracts.
The supplier of the products on the site is Genyed Srls, with
registered office in Via Maino, 6 - 21013 Gallarate Italy, VAT
NO. GB342232733
The characteristics of the products are indicated in the
online catalogue and are visible when choosing and filling in
the order before the end of the submission process. All images
are included for illustrative purposes. The products may be
subject to changes due to updates by the manufacturer. The
prices (including VAT and all other taxes and duties) are
shown next to each product in the online catalogue.
For orders of any amount, shipping throughout the United
Kingdom and Ireland is FREE.
The price that will be shown is the one on the side of the
product at the time the order is placed, without taking into
account any subsequent updates.
The request for an invoice must be made prior to the
conclusion of the order, entering all the required data, VAT
number for companies, tax code for individuals.
No invoice can be issued after the conclusion of the order.
Genyed Srls reserves the right to vary product prices without
prior notice. Any new amounts will be effective from the
moment they are published on the Genyed Srls site and will be
applied to sales made from that moment.
After the order has been concluded, an order confirmation
e-mail will be sent. The consumer is invited to print the
e-mail and keep it. If you do not receive it, please contact
Genyed Srls by writing to this e-mail: info@genyed.com
In the event of any partial or total impossibility, even
temporary, to process the order, Genyed Srls will promptly
send an e-mail to make arrangements with the consumer, without
prejudice to the possibility for the consumer to request the
cancellation, even partial, of the order and the refund of any
amounts already paid.
Should the user's data be incomplete or in any case inaccurate
(making it impossible to deliver the package), Genyed Srls
will contact the user before processing the order.
Genyed Srls provides payment methods through:
Stripe: payment by credit card.
PayPal: payment by PayPal account (if you do
not have an account, you can create one before placing your
order, from the PayPal login page). It is also possible to pay
by credit card without having a PayPal account, to find out
which cards are accepted, see payment information.
We
use Stripe and PayPal for maximum security for our customers.
Payment details are not visible to Genyed Srls, who do not see
or record sensitive transaction data.
Genyed Srls will promptly deliver the purchased products by
express courier, which guarantees delivery throughout Italy,
in 1/3 working days starting from the day after the order is
placed. Delivery is made from Monday to Friday during normal
working hours (9-18). Genyed Srls will do everything possible
to have the products delivered to the consumer within the
terms indicated. The consumer is invited to contact Genyed
Srls in case of delayed delivery and in any case to report any
inefficiency.
Genyed Srls, owner of the e-commerce website www.genyed.com
informs you that the personal data provided with the purchase
or in any other way, are subject to processing pursuant to Law
no. 196/2003 and European Regulation no. 679/2016.
The data are entered into a customer database at the time of
the first order.
The customer may request the cancellation of the data at any
time by writing to: info@genyed.com
With reference to such data, Genyed Srls informs that: the
collection and processing of consumer data are necessary if
the consumer wishes to place an order for products; their
processing will be carried out in relation to contractual
requirements, including the operations of deposit, payment and
delivery of the products ordered, in order to comply with
obligations provided for by law or ordered by the Authorities
and, upon explicit authorization, for purposes of interactive
commercial and promotional information and market research.
Consumer data may be communicated to employees of Genyed Srls,
consumer data will not be disclosed or communicated to third
parties not employed by Genyed Srls, except to subjects
necessary or functional for the performance of contractual
activities of Genyed Srls: banks for the management of
payments and forwarding agents for transport to the place
indicated by the consumer, third parties who provide
activities and services necessary for the execution of the
services that the consumer will have decided to request from
Genyed Srls.
The data controller and processor is Genyed Srls, with
headquarters in Via Maino, 6 - 21013 Gallarate Italy email: info@genyed.com.
Responsibility
Genyed Srls assumes no responsibility for the use that the
customer intends to make of the goods purchased. In the case
of defective or non-functioning merchandise, Genyed Srls shall
be solely responsible for repair or replacement at its
discretion. In no case shall Genyed be held responsible for
loss of earnings due to the impossibility of using the
purchased products.
Warranty
All products sold by Genyed Srls through the e-commerce site
www.genyed.com are covered by the manufacturer's conventional
warranty and by the 24-month warranty for conformity defects,
pursuant to Legislative Decree 24/02.
In order to benefit from warranty service, the Customer must
keep the invoice/receipt, and the warranty shall run from the
date of delivery of the goods.
By accepting the purchase contract, the Customer acknowledges
the terms of Assistance in force at the time of recourse to
the Warranty Service, which he accepts.
The 24-month warranty pursuant to Italian Legislative Decree
24/02 applies to products that present a conformity defect,
provided that the product itself is used correctly, in
compliance with its intended use and as provided for in the
attached technical documentation.
This guarantee is reserved for private consumers (natural
persons who purchase goods for purposes that do not relate to
their professional activity, or who make purchases without
indicating a VAT number on the order form). In the event of a
conformity defect, Genyed Srls will restore product conformity
through repair/replacement or price reduction, up to contract
termination.
If the customer wishes to make use of the guarantee, he must
contact the service department in advance by sending an email
to info@genyed.com. Only
after Genyed Srls has given the customer instructions on the
shipping address, the customer can send the goods to the
premises indicated by Genyed Srls at their own expense.
In the event that, for any reason, Genyed Srls is not able to
return a product under warranty (restored or replaced) to its
Customer, it may proceed at its own discretion to refund the
full amount paid or replace it with a product with equal or
superior characteristics.
If, following intervention by an Authorised Service Centre, the defect does not prove to be a conformity defect pursuant to Italian Legislative Decree 24/02, the Customer will be charged for any verification and restoration costs requested by the Authorised Service Centre, as well as transport costs if incurred by Genyed Srls.