Terms of sale

The Conditions of Sale set out herein regulate the offer and sale of products on the website www.genyed.com.

Purchases made on www.genyed.com are governed, for all matters not expressly provided for in the following conditions of purchase, by Legislative Decree no. 206 of 06 September 2005 on the protection of consumers in respect of distance contracts.

The supplier of the products on the site is Genyed Srls, with registered office in Via Maino, 6 - 21013 Gallarate Italy, VAT NO. GB342232733

The characteristics of the products are indicated in the online catalogue and are visible when choosing and filling in the order before the end of the submission process. All images are included for illustrative purposes. The products may be subject to changes due to updates by the manufacturer. The prices (including VAT and all other taxes and duties) are shown next to each product in the online catalogue.
For orders of any amount, shipping throughout the United Kingdom and Ireland is FREE.
The price that will be shown is the one on the side of the product at the time the order is placed, without taking into account any subsequent updates.
The request for an invoice must be made prior to the conclusion of the order, entering all the required data, VAT number for companies, tax code for individuals.
No invoice can be issued after the conclusion of the order.
Genyed Srls reserves the right to vary product prices without prior notice. Any new amounts will be effective from the moment they are published on the Genyed Srls site and will be applied to sales made from that moment.

After the order has been concluded, an order confirmation e-mail will be sent. The consumer is invited to print the e-mail and keep it. If you do not receive it, please contact Genyed Srls by writing to this e-mail: info@genyed.com
In the event of any partial or total impossibility, even temporary, to process the order, Genyed Srls will promptly send an e-mail to make arrangements with the consumer, without prejudice to the possibility for the consumer to request the cancellation, even partial, of the order and the refund of any amounts already paid.
Should the user's data be incomplete or in any case inaccurate (making it impossible to deliver the package), Genyed Srls will contact the user before processing the order.

Genyed Srls provides payment methods through:

Stripe: payment by credit card.

PayPal: payment by PayPal account (if you do not have an account, you can create one before placing your order, from the PayPal login page). It is also possible to pay by credit card without having a PayPal account, to find out which cards are accepted, see payment information.

We use Stripe and PayPal for maximum security for our customers. Payment details are not visible to Genyed Srls, who do not see or record sensitive transaction data.

Genyed Srls will promptly deliver the purchased products by express courier, which guarantees delivery throughout Italy, in 1/3 working days starting from the day after the order is placed. Delivery is made from Monday to Friday during normal working hours (9-18). Genyed Srls will do everything possible to have the products delivered to the consumer within the terms indicated. The consumer is invited to contact Genyed Srls in case of delayed delivery and in any case to report any inefficiency.

Genyed Srls, owner of the e-commerce website www.genyed.com informs you that the personal data provided with the purchase or in any other way, are subject to processing pursuant to Law no. 196/2003 and European Regulation no. 679/2016.
The data are entered into a customer database at the time of the first order.
The customer may request the cancellation of the data at any time by writing to: info@genyed.com

With reference to such data, Genyed Srls informs that: the collection and processing of consumer data are necessary if the consumer wishes to place an order for products; their processing will be carried out in relation to contractual requirements, including the operations of deposit, payment and delivery of the products ordered, in order to comply with obligations provided for by law or ordered by the Authorities and, upon explicit authorization, for purposes of interactive commercial and promotional information and market research.
Consumer data may be communicated to employees of Genyed Srls, consumer data will not be disclosed or communicated to third parties not employed by Genyed Srls, except to subjects necessary or functional for the performance of contractual activities of Genyed Srls: banks for the management of payments and forwarding agents for transport to the place indicated by the consumer, third parties who provide activities and services necessary for the execution of the services that the consumer will have decided to request from Genyed Srls.
The data controller and processor is Genyed Srls, with headquarters in Via Maino, 6 - 21013 Gallarate Italy email: info@genyed.com.

Genyed Srls assumes no responsibility for the use that the customer intends to make of the goods purchased. In the case of defective or non-functioning merchandise, Genyed Srls shall be solely responsible for repair or replacement at its discretion. In no case shall Genyed be held responsible for loss of earnings due to the impossibility of using the purchased products.

All products sold by Genyed Srls through the e-commerce site www.genyed.com are covered by the manufacturer's conventional warranty and by the 24-month warranty for conformity defects, pursuant to Legislative Decree 24/02.
In order to benefit from warranty service, the Customer must keep the invoice/receipt, and the warranty shall run from the date of delivery of the goods.
By accepting the purchase contract, the Customer acknowledges the terms of Assistance in force at the time of recourse to the Warranty Service, which he accepts.
The 24-month warranty pursuant to Italian Legislative Decree 24/02 applies to products that present a conformity defect, provided that the product itself is used correctly, in compliance with its intended use and as provided for in the attached technical documentation.
This guarantee is reserved for private consumers (natural persons who purchase goods for purposes that do not relate to their professional activity, or who make purchases without indicating a VAT number on the order form). In the event of a conformity defect, Genyed Srls will restore product conformity through repair/replacement or price reduction, up to contract termination.

If the customer wishes to make use of the guarantee, he must contact the service department in advance by sending an email to info@genyed.com. Only after Genyed Srls has given the customer instructions on the shipping address, the customer can send the goods to the premises indicated by Genyed Srls at their own expense.

In the event that, for any reason, Genyed Srls is not able to return a product under warranty (restored or replaced) to its Customer, it may proceed at its own discretion to refund the full amount paid or replace it with a product with equal or superior characteristics.

If, following intervention by an Authorised Service Centre, the defect does not prove to be a conformity defect pursuant to Italian Legislative Decree 24/02, the Customer will be charged for any verification and restoration costs requested by the Authorised Service Centre, as well as transport costs if incurred by Genyed Srls.