Legislative Decree 06/09/2005 n.206 on the protection of
consumers in respect of distance contracts, provides in
Article 64 the possibility for the consumer to exercise the
right of withdrawal.
This right consists in the possibility, exclusively in favour of the consumer, to withdraw from the purchase unconditionally, that is, without having to provide Genyed Srls with any explanation.
However, the consumer must return any purchased products already received. Genyed Srls will reimburse the consumer for any sum already paid as payment for the price of the products and the shipping costs.
The right of withdrawal can be exercised at any time after completing the purchase procedure and in any case within 14 calendar days from receipt of the goods (starting from the date of delivery indicated by the courier), by notifying Genyed Srls of the intention to exercise the right and indicating the order number from which you intend to withdraw.
The communication of withdrawal and the data requested above can be transmitted to Genyed Srls in the following ways:
- using the "Contact Us" form on our website
- by sending an e-mail to email@example.com
- by sending a letter by registered mail with acknowledgement of receipt to the following address:
Genyed Srls, Via Maino, 6 - 21013 Gallarate Italy
Within 14 days of receipt of the goods, the consumer must return them (in whole or in part) only after receiving authorisation from Genyed Srls.
The costs of transporting the returned product shall be borne by Genyed Srls, which shall send you by e-mail the details of the prepaid label complete with the return shipping address, to be printed and affixed to the package.
Genyed Srls reserves the right to refuse free returns, in case of clear abuse of the service offered, charging the shipping and return costs to the customer.
The refund of any sum already paid and corresponding to the entire order or to that part of the products for which the customer has withdrawn will be made using the same method of payment used by the customer during the purchase process within 14 days from the date of receipt of the goods (or from the notice of withdrawal if the goods have not yet been shipped) provided that
the products have been returned and are intact, the original packaging/wrapping of the products is also returned and the same is intact, the products have not been used in a manner other than that necessary to establish the nature, characteristics and operation.
The amount returned will be credited back to the same credit card, PayPal account or bank account used to make the purchase.
Customers purchasing with a VAT number cannot exercise the right of withdrawal.
Genyed Srls guarantees the products against any defect.
Should the consumer nevertheless find a defect in the products purchased, he/she may exercise the right of withdrawal. Alternatively, and in the case of missing products, the consumer may request a free replacement: Genyed Srls will carry out the necessary checks (asking for any reimbursement to the courier that handled the transport) and confirm acceptance of the claim.