Return
The
Legislative Decree 06/09/2005 n.206 on the protection of
consumers in respect of distance contracts, provides in
Article 64 the possibility for the consumer to exercise the
right of withdrawal.
This right consists in the possibility, exclusively in favour
of the consumer, to withdraw from the purchase
unconditionally, that is, without having to provide Genyed
Srls with any explanation.
However, the consumer must return any purchased products
already received. Genyed Srls will reimburse the consumer for
any sum already paid as payment for the price of the products
and the shipping costs.
The right of withdrawal can be exercised at any time after
completing the purchase procedure and in any case within 14
calendar days from receipt of the goods (starting from the
date of delivery indicated by the courier), by notifying
Genyed Srls of the intention to exercise the right and
indicating the order number from which you intend to withdraw.
The communication of withdrawal and the data requested above
can be transmitted to Genyed Srls in the following ways:
- using the "Contact Us" form on our website
- by sending an e-mail to info@genyed.com
- by sending a letter by registered mail with acknowledgement
of receipt to the following address:
Genyed Srls, Via Maino, 6 - 21013 Gallarate Italy
Within 14 days of receipt of the goods, the consumer must
return them (in whole or in part) only after receiving
authorisation from Genyed Srls.
The costs of transporting the returned product shall
be borne by Genyed Srls, which shall send you by e-mail the
details of the prepaid label complete with the return
shipping address, to be printed and affixed to the package.
Genyed Srls reserves the right to refuse free returns, in case
of clear abuse of the service offered, charging the shipping
and return costs to the customer.
The refund of any sum already paid and corresponding to the
entire order or to that part of the products for which the
customer has withdrawn will be made using the same method of
payment used by the customer during the purchase process
within 14 days from the date of receipt of the goods (or from
the notice of withdrawal if the goods have not yet been
shipped) provided that
the products have been returned and are intact, the original
packaging/wrapping of the products is also returned and the
same is intact, the products have not been used in a manner
other than that necessary to establish the nature,
characteristics and operation.
The amount returned will be credited back to the same credit
card, PayPal account or bank account used to make the
purchase.
Customers purchasing with a VAT number cannot exercise the
right of withdrawal.
Genyed Srls guarantees the products against any defect.
Should the consumer nevertheless find a defect in the products
purchased, he/she may exercise the right of withdrawal.
Alternatively, and in the case of missing products, the
consumer may request a free replacement: Genyed Srls will
carry out the necessary checks (asking for any reimbursement
to the courier that handled the transport) and confirm
acceptance of the claim.